Frequently asked questions

Yes. Multi-unit orders, fleet rollouts, and agency purchases get formal quotes — we support PO terms and procurement paperwork. Request a quote with your quantities and timeline.

Visa, MasterCard, PayPal, and Stripe at checkout. For quoted business and agency orders, ask us about purchase order terms.

In-stock items ship promptly from our Florida facility. For time-sensitive deployments, call before ordering and we’ll confirm stock and arrival dates. Quoted enterprise items have lead times we’ll confirm before you commit.

Log into My Account to see order status and tracking. Can’t find it? Email Sales@WestNetworks.com with your order number.

See our Refund & Return Policy for full terms. Before returning anything, contact us — many issues are configuration-related and we can often fix them remotely the same day.

Yes — every order ships configured: WAN priorities, SSIDs, and InControl2 enrollment. Volume fleet orders ship fully pre-provisioned for your installer, so vehicles just need mounting and antennas.

InControl2 is Peplink’s cloud management platform — remote configuration, monitoring, GPS fleet tracking, and outage alerts from one dashboard. Most new Peplink devices include an initial InControl2 subscription, and we enroll your device before it ships. Renewals are available as InControl licenses.

Failover switches to a backup connection when the primary fails — there’s a brief blip. SpeedFusion bonding combines connections into one self-healing pipe, so VoIP calls, video, and VPN sessions survive an outage without dropping. If your work can’t blink, you want bonding.

Yes — West Networks offers turnkey installation and structured cabling. Tell us your location and scope and we’ll quote it.

No. Peplink routers do not include an RJ-11 phone port for use in the United States. If you need analog phone integration, call us — there are workarounds depending on your setup.

At a high level: EssentialCare extends your hardware warranty and software/firmware support, while PrimeCare is a fuller subscription that bundles warranty, InControl2, and advanced features (including SpeedFusion capabilities) on supported devices. The right plan depends on your model — call us and we’ll match it.

Contact us first with your serial number and symptoms. We’ll troubleshoot remotely, and if hardware replacement is needed we coordinate the RMA with Peplink on your behalf — that’s part of buying from an authorized reseller.

Firmware and documentation live on Peplink’s support site. For hands-on guides and walkthroughs, check our blog — we publish setup guides for popular models.

Yes. Peplink technologies work together to generate a multi-layered defense against potential intrusions. To reach your network, attackers would need to defeat a battery of technologies, each defending a different part of the network from different forms of attack. Defenses are implemented on the client, router, SD-WAN, cloud, and administrative layers. Read the Defense in Depth white paper (PDF).

Yes. Peplink routers are capable of meeting PCI DSS 3.2 requirements. Peplink publishes an easy-to-read compliance guide with step-by-step instructions and UI screenshots, showing how to build and maintain a PCI DSS compliant network using Peplink routers. Download the PCI Compliance Guide (PDF).