BuyPeplink Policies

Return & Refund Policy

We want you to be happy with your gear. If something isn’t right, here’s exactly how returns work — summarized first, full policy below.

30 daysReturn window from the day your order is delivered
RMA firstEmail support for a Return Merchandise Authorization before shipping anything
15% feeRestocking fee — waived for warranty replacements and defective items
10 biz daysRefund to your original payment method after we receive the return

How to return an item

1Request an RMA numberEmail support@buypeplink.com with your order number and reason for return. Returns without a valid RMA number can’t be accepted — and if your issue is a configuration problem, we can often fix it remotely instead.
2Pack everythingInclude all accessories and manuals. The product must be in good condition with no signs of damage or misuse.
3Ship it back — tracked and insuredReturn shipping costs are your responsibility. Use a trackable, insured method: we can’t be liable for lost or damaged packages.
4Receive your refundRefunds go to the original payment method within 10 business days of receiving your return (your bank may take longer to post it). A 15% restocking fee is deducted — unless your item was a warranty replacement or deemed defective by our Support Department.

Full policy

Thank you for shopping at BuyPeplink. We value your satisfaction and want you to have a positive experience with our products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, subject to the following conditions:

  • You must contact our Support Department at support@buypeplink.com to request a Return Merchandise Authorization (RMA) number. No returns will be accepted without a valid RMA number.
  • You must return the product with all accessories and manuals included. The product must be in good condition, with no signs of damage or misuse.
  • You are responsible for paying the shipping costs for returning the product. We recommend that you use a trackable and insured method of shipment, as we are not liable for any lost or damaged packages.
  • You will be charged a 15% restocking fee for any returned product; restocking fees do not apply to warranty replacements or items deemed defective by our Support Department. The restocking fee will be deducted from your refund amount.
  • Refunds will be issued to the original method of payment within 10 business days of receiving the returned product. Please note that it may take longer for your bank or credit card company to process the refund.

We reserve the right to refuse any return that does not comply with these conditions. If you have any questions or concerns about our return and refund policy, please contact us at support@buypeplink.com.

We appreciate your business and hope to serve you again in the future.

Not sure if your issue needs a return? Ask first.

Many “defective” routers are configuration issues we can fix remotely the same day — no shipping, no fee.